What Are Extension Requests?
Learners can now submit extension requests for any overdue courses, certification series, or programs directly through the platform. As a leader, you’ll be notified when one of your learners requests additional time to complete an assignment.
Note: Learners cannot request extensions on content that is still within its due date or has been discontinued.
How Will I Be Notified?
When a learner submits a request:
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You’ll receive an automated email notification with a direct link to the request.
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The email includes the learner’s name and type of overdue content (course, certification, etc.).
How to Review and Respond
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Click the link in your email notification, or navigate directly to the "Extension Requests" section in the platform.
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You’ll see a list of pending requests from your learners.
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Review each request and take the appropriate action:
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Approve to unlock the content for the learner
- Reject to keep the content locked in as overdue (Note, you can reassign the content to the learner or advise them they can reassign it to themselves)
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Best Practices
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Check regularly: If you receive multiple requests, reviewing them in-platform may be faster than managing each via email.
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Communicate when needed: If an extension isn’t appropriate, consider following up with the learner to offer support or alternative solutions.
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Stay proactive: Encourage learners to complete assignments on time, and let them know how you plan to handle extension approvals.*
*PRO TIP: Update your leader notification settings to best support your learners with their upcoming deadlines!